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Our Performance

Our Performance

Numerous measures are used to gauge the performance and the effective delivery of Victoria’s ambulance services. Ambulance Victoria not only measures and reports on response times but also how our clinical interventions affect patients. We provide excellent clinical outcomes for our most time-critical patients including cardiac arrest, heart attack, major trauma and stroke patients, and we exceed our targets for quality and safety.


Independent Review into Workplace Equality

In late October 2020, public allegations emerged of serious and widespread discrimination, sexual harassment and victimisation at Ambulance Victoria. Our Board Chair Ken Lay and CEO Tony Walker engaged the Victorian Equal Opportunity and Human Rights Commission to conduct an independent review of AV, focused broadly on workplace equality.

Terms of Reference

You can view the full terms of reference for the review here. In summary, the Commission will cover:

  • The nature, extent, drivers and impact of discrimination, sexual harassment and victimisation experienced by current and former staff and volunteers;
  • The adequacy of measures to prevent and eliminate discrimination, sexual harassment and victimisation in Ambulance Victoria;
  • Leading practice strategies to ensure a safe, equal and inclusive organisation that supports and promotes positive workplace systems, values and behaviours, in accordance with the Equal Opportunity Act;
  • Any other matters incidental to the Terms of Reference.

The review covers all Ambulance Victoria workers and volunteers, regardless of where they work in the business or the type of work they perform.

The review is expected to be completed by November 2021.

Health and Safety Strategy

Our Health and Safety Strategy details Ambulance Victoria’s plans to improve the health, safety and wellbeing of our people and describes the actions the organisation will take over three years from 2019 to 2022.

AV Health and Safety Policy 2020

AV Health and Safety Action plan 2019-2022

AV Mental Health and Wellbeing Action Plan

OHS Certificate of Registration

Annual Reports

Ambulance Victoria continued to manage an unprecedented coronavirus (COVID-19) emergency response and its impacts on demand during 2020-2021. We responded to over one million incidents (1,022,590) in Victoria by road and air, up 4.3 per cent on the previous year.

Our Clinical Response Model

Ambulance Victoria is responding more quickly to patients across all priority levels as a result of changes to better assess and meet the individual needs of Victorians.

Statement of Priorities

Statements of Priorities are key accountability agreements between Government and Victorian publicly funded health, mental health and ambulance services.

The annual agreements support the delivery of or substantial progress towards the key shared objectives of quality and safety, good governance and leadership, access and timeliness, and financial sustainability.

Ambulance Victoria’s Statement of Priorities provides:

  • an overview of our service, strategic priorities and deliverables
  • performance priorities and agreed targets
  • funding and associated activity.

Capability Review

Ambulance Victoria invited the Victorian Public Sector Commission to undertake an organisational capability review to ensure that we were well positioned to meet the future health emergency needs of the Victorian community.

We welcome the Review and support all its recommended priorities for action.

Organisational Capability Review – Ambulance Victoria 

Response Times

In Victoria, response times are measured from the receipt of the triple zero (000) call until paramedics arrive on scene.  Response times are influenced by many factors including traffic, road and weather conditions, distance required to travel, availability of ambulances and demand for our services. Each triple zero (000) call is assessed on clinical need. An ambulance is always prioritised to respond to the sickest patients first, especially those with life-threatening conditions.

Ambulance Victoria is committed to releasing response time performance data on a quarterly basis.

Response Time Data

Response times, April 1 – June 30 2023

Response times, January 1 – March 31 2023

Response times, October 1 – December 31 2022

Response times, July 1 – September 30 2022

Response times, April 1 – June 30 2022

Response times, January 1 – March 31 2022

Response times, October 1 – December 31 2021

Response times, July 1 – September 30 2021

Response times, Apr 1 – June 30 2021

Response times, Jan 1 – Mar 31 2021

Response times, Oct 1 – Dec 31 2020

Response times, Jul 1 – Sept 30 2020

Response times, Apr 1 – June 30 2020

Response times, Jan 1 – March 31 2020

Response times, Oct 1 – Dec 31 2019

Response times, Jul 1 – Sep 30 2019

Response times, Apr 1 – 30 June 2019

Response times, Jan 1 – 31 Mar 2019

Response times, Oct 1 – 31 Dec 2018

Response times, Jul 1 – 30 Sep 2018

Response times, April 1 – 30 June 2018

Response times, January 1 – 31 March 2018

Response times, 1 October – 31 December 2017

Response times, 1 July – 30 September 2017

Response times, 1 April – 30 June 2017

Response times, 1 January – 31 March 2017

Response times, 1 October 2016 – 31 December 2016

Response times, 1 July 2016 – 30 September 2016

Response times, 1 July 2015 – 30 June 2016

Response times, 1 April – 30 June 2016

Response times, 1 January – 31 March 2016

Response times, 1 October 2015 – 31 December 2015

Response times, 1 July 2015 – 30 September 2015