Contact Us
As your ambulance service, we welcome your thoughts, comments and feedback.
If you require an emergency ambulance call triple zero (000)
Our Departments
Membership
If you have a membership, please use the Member Portal to renew, update your personal details or confirm your membership status.
If you would like to become a member, join online and receive email confirmation.
Alternatively you can contact us in the following ways:
New/Reinstated Membership: 1800 648 484
General enquiries: 1300 366 141
(Mon-Fri 8am-8pm & Sat 9am-5pm except public holidays)
Email: membership@ambulance.vic.gov.au
* Please note, you will be required to provide 3 points of ID such as full name, address and date of birth to make changes or obtain information about a membership.
Patient Experience and Consumer Participation
Phone: 1800 875 137 or +61 3 9840 3635
Email: PatientExperience@ambulance.vic.gov.au
Safeguarding Care
For Family Violence Information Sharing Scheme (FVISS) or Child Information Sharing Scheme (CISS) requests, email Safeguarding.care@ambulance.vic.gov.au
Media
Ambulance Media Liaison is for working media only.
Phone: +61 3 9090 5582
(Mon-Fri 7:30am - 7:30pm, Weekends and public holidays 9am - 5.30pm)
Email: media@ambulance.vic.gov.au
Patient Transport
For further information relating to Patient Transport and how to book, please refer to Our Services / Patient Transport.
Head Office Details
Phone: +61 3 9840 3500
Post: PO Box 2000, Doncaster, Victoria 3108
Address: 375 Manningham Road, Doncaster
Fax: +61 3 9840 3583
Post: PO Box 2000, Doncaster, Victoria 3108
Address: 375 Manningham Road, Doncaster
Fax: +61 3 9840 3583
Associated websites
Ambulance Victoria Museum
Website: https://www.ahsv.org.au
Mobile: 0428 813 385
Address: 1/ 55 Barry Street, Bayswater, VIC, 3153, Australia (Mon - Wed - 9am - 1pm)
Email: chas.martin@ambulance.vic.gov.au
Feedback Form
Please share your complaints or commendations here. You can also learn more about our complaints process online
Please do not use this form for membership queries: call 1300 366 141 or email membership@ambulance.vic.gov.au for assistance.