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Contact Us

As your ambulance service, we welcome your thoughts, comments and feedback.

If you require an emergency ambulance call triple zero (000)

Our Departments


If you have a membership, please use the Member Portal to renew, update your personal details or confirm your membership status.

If you would like to become a member, join online and receive email confirmation.

Alternatively you can contact us in the following ways:
New/Reinstated Membership: 1800 648 484
General enquiries: 1300 366 141
(Mon-Fri 8am-8pm & Sat 9am-5pm except public holidays)

* Please note, you will be required to provide 3 points of ID such as full name, address and date of birth to make changes or obtain information about a membership.

Patient Experience and Consumer Participation

If you have had an experience with Ambulance Victoria that you would like to share with us, please contact us on the number or email below. Alternatively, please use the form on this page to submit a complaint or commendation.

Phone: 1800 875 137 or +61 3 9840 3635

Safeguarding Care

For Family Violence Information Sharing Scheme (FVISS) or Child Information Sharing Scheme (CISS) requests, email


Ambulance Media Liaison is for working media only.
Phone: +61 3 9090 5582
(Mon-Fri 7:30am - 7:30pm, Weekends and public holidays 9am - 5.30pm)

Patient Transport

For further information relating to Patient Transport and how to book, please refer to Our Services / Patient Transport.


Phone: +61 3 9840 3653

Head Office Details

Phone: +61 3 9840 3500
Post: PO Box 2000, Doncaster, Victoria 3108
Address: 375 Manningham Road, Doncaster
Fax: +61 3 9840 3583

Associated websites

Ambulance Victoria Museum

Mobile: 0419 619 430
Address: 1/ 55 Barry Street, Bayswater, VIC, 3153, Australia (By Appointment Only)

Retired Ambulance Association Web site


Ambulance Victoria Pipes and Drums Band


Feedback Form

Please share your complaints or commendations here. You can also learn more about our complaints process online

Please do not use this form for membership queries: call 1300 366 141 or email for assistance.