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Contact Us

As your ambulance service, we welcome your thoughts, comments and feedback.

If you require an emergency ambulance call triple zero (000)

Our Departments

Membership


If you have a membership, please use the Member Portal to renew, update your personal details or confirm your membership status.

If you would like to become a member, join online and receive email confirmation.

Alternatively you can contact us in the following ways:
New/Reinstated Membership: 1800 648 484
General enquiries: 1300 366 141
(Mon-Fri 8am-8pm & Sat 9am-5pm except public holidays)
Email: membership@ambulance.vic.gov.au

* Please note, you will be required to provide 3 points of ID such as full name, address and date of birth to make changes or obtain information about a membership.

Patient Experience and Consumer Participation


Phone: 1800 875 137 or +61 3 9840 3635
Email: PatientExperience@ambulance.vic.gov.au

Safeguarding Care


For Family Violence Information Sharing Scheme (FVISS) or Child Information Sharing Scheme (CISS) requests, email Safeguarding.care@ambulance.vic.gov.au

Media


Ambulance Media Liaison is for working media only.
Phone: +61 3 9090 5582
(Mon-Fri 7:30am - 7:30pm, Weekends and public holidays 9am - 5.30pm)
Email: media@ambulance.vic.gov.au

Patient Transport


For further information relating to Patient Transport and how to book, please refer to Our Services / Patient Transport.

Careers


Phone: +61 3 9840 3653
Email: recruitment@ambulance.vic.gov.au

Head Office Details

Phone: +61 3 9840 3500
Post: PO Box 2000, Doncaster, Victoria 3108
Address: 375 Manningham Road, Doncaster
Fax: +61 3 9840 3583

Associated websites

Ambulance Victoria Museum


Website: https://www.ahsv.org.au
Mobile: 0419 619 430
Address: 1/ 55 Barry Street, Bayswater, VIC, 3153, Australia (By Appointment Only)
Email: ambulance.historical@outlook.com

Retired Ambulance Association Web site


Website: https://www.retiredambulancevictoria.org.au

Ambulance Victoria Pipes and Drums Band


Website: https://www.avpd.org.au

Feedback Form

Please share your complaints or commendations here. You can also learn more about our complaints process online

Please do not use this form for membership queries: call 1300 366 141 or email membership@ambulance.vic.gov.au for assistance.

    Feedback Type:

    First name:
    Last name :
    Email address:
    Phone:
    Post Code:
    Patient's Name: If Same as Above
    When it happened:
    Where it happened:
    What happened:
    How do you feel about the treatment:
    Patient's Name: If Same as Above
    When it happened:
    Where it happened:
    Please share your experience:
    Does this relate to: 000 call takerClinical TreatmentResponse Time of AmbulanceBehaviourVehicle/EquipmentGeneral Level of ServiceOther