As your ambulance service we welcome your thoughts, comments and feedback.
Membership
Please Note: The Membership contact centre is currently experiencing higher than normal call volumes, and wait times are over 15mins on average. The team is also working hard to respond to emails; however, there are delays of over 5 business days on some emails.
Purchase genuine Ambulance Victoria Cover 1800 64 84 84 (Mon-Fri 8am – 8pm & Sat 9am – 5pm)
If you have an enquiry regarding your Ambulance Victoria membership please contact us below:
Phone: 1300 366 141
(Mon-Fri 8am – 8pm & Sat 9am – 5pm)
Email: membership@ambulance.vic.gov.au
* Please note, you will be required to provide 3 points of ID such as full name, address and date of birth to make changes or obtain information about a membership.
To priovde feedback about your experience with the Membership Team’s service, please do so here : Membership Feedback
Patient Experience and Consumer Participation (for Complaints and Compliments)
Phone: 1800 875 137 or +61 3 9840 3635
Media
Ambulance Media Liaison is for working media only.
Phone: +61 3 9848 7343
(Mon-Fri 7.30am – 7.30pm, Weekends and public holidays 9am – 5.30pm)
Email: media@ambulance.vic.gov.au
Patient Transport
For further information relating to Patient Transport and how to book, please refer to Our Services / Patient Transport.
Head Office
- Phone: +61 3 9840 3500
- Post: PO Box 2000, Doncaster, Victoria 3108
- Address: 375 Manningham Road, Doncaster
- Fax: +61 3 9840 3583
If you require an emergency ambulance
call triple zero (000)
Associated websites
Ambulance Victoria Museum
Website: http://www.ahsv.org.au
Phone: +61 3 9761 3607
Address: 1/ 55 Barry Street, Bayswater, VIC, 3153, Australia
(Mon – Wed – 9am – 1pm)
Ambulance Victoria Pipes and Drums Band
Website: http://www.avpd.org.au
Ambulance Victoria Family Safe Space
AV Family Safe Space is designed to help, educate and inform AV family members about how best to support their loved ones, while also ensuring that they can also get support when they need it. Family members not only perform a valuable role in supporting the mental health of our people, but they can be affected by the challenges paramedics and AV employees face in their work. This site is all about connecting them with support services if they need them.
Thank Ambulance Victoria
Ambulance Victoria is very proud of the dedication and professionalism paramedics display while providing emergency care and support, often in stressful situations. This is reflected in the compliments we receive from members of the community wanting to pass on their appreciation of the service provided and the manner in which it was delivered. To thank a paramedic please fill in our feedback form. Your feedback will be passed on to the paramedics involved and their managers wherever possible.