Contact Us
As your ambulance service we welcome your thoughts, comments and feedback.
Thank Ambulance Victoria
Ambulance Victoria is very proud of the dedication and professionalism paramedics display while providing emergency care and support, often in stressful situations. This is reflected in the compliments we receive from members of the community wanting to pass on their appreciation of the service provided and the manner in which it was delivered. To thank a paramedic please fill in our feedback form. Your feedback will be passed on to the paramedics involved and their managers wherever possible.
Should you wish to make a complaint to Ambulance Victoria complete our feedback form. View our complaint process.
Head Office
- Phone: +61 3 9840 3500
- Post: PO Box 2000, Doncaster, Victoria 3108
- Address: 375 Manningham Road, Doncaster
- Fax: +61 3 9840 3583
If you require an emergency ambulance
call triple zero (000)
Our Departments
Non-emergency Transport Booking Line
There are statewide numbers for requesting non-emergency transport.
Phone: 1300 366 313
Fax: 1300 366 314
Bookings should be made using the new request form, which can be found on the Non-emergency Transport page of our site. You must use the new request form if booking by fax.
Membership
Purchase genuine Ambulance Victoria Cover 1800 64 84 84 (Mon-Fri 8am – 8pm & Sat 9am – 5pm)
If you have an enquiry regarding your Ambulance Victoria membership please contact us below:
Phone: 1300 366 141
(Mon-Fri 8am – 8pm & Sat 9am – 5pm)
Email: membership@ambulance.vic.gov.au
* Please note, you will be required to provide 3 points of ID such as full name, address and date of birth to make changes or obtain information about a membership.
Professional Standards (for Complaints and Compliments)
Phone: 1800 875 137
+61 3 9840 3635
Email: professionalstandards@ambulance.vic.gov.au
Careers
Phone: +61 3 9840 3653
Email: recruitment@ambulance.vic.gov.au
Media
Ambulance Media Liaison is for working media only.
Phone: +61 3 9848 7343
(Mon-Fri 6am – 10pm, Weekends and public holidays 9am – 5.30pm)
Email: media@ambulance.vic.gov.au