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Contact Us

As your ambulance service, we welcome your thoughts, comments and feedback.

If you require an emergency ambulance call triple zero (000)

Our Departments


Please note: We are experiencing higher than normal wait times (currently under 10 minutes). We apologise for the inconvenience. Please be assured that you will be assisted if you stay on the line.

To purchase a membership please call us on 1800 64 84 84 (Mon-Fri 8am - 8pm & Sat 9am - 5pm) or join online.

If you have an enquiry regarding your membership please contact us below:

Phone: 1300 366 141 (Mon-Fri 8am - 8pm & Sat 9am - 5pm)
Email: membership@ambulance.vic.gov.au

* Please note, you will be required to provide 3 points of ID such as full name, address and date of birth to make changes or obtain information about a membership.

Patient Experience and Consumer Participation

Phone: 1800 875 137 or +61 3 9840 3635
Email: PatientExperience@ambulance.vic.gov.au


Ambulance Media Liaison is for working media only.
Phone: +61 3 9090 5582
(Mon-Fri 7:30am - 7:30pm, Weekends and public holidays 9am - 5.30pm)
Email: media@ambulance.vic.gov.au

Patient Transport

For further information relating to Patient Transport and how to book, please refer to Our Services / Patient Transport.


Phone: +61 3 9840 3653
Email: recruitment@ambulance.vic.gov.au

Head Office Details

Phone: +61 3 9840 3500
Post: PO Box 2000, Doncaster, Victoria 3108
Address: 375 Manningham Road, Doncaster
Fax: +61 3 9840 3583

Associated websites

Ambulance Victoria Museum

Website: https://www.ahsv.org.au
Mobile: 0428 813 385
Address: 1/ 55 Barry Street, Bayswater, VIC, 3153, Australia (Mon - Wed - 9am - 1pm)
Email: chas.martin@ambulance.vic.gov.au

Retired Ambulance Association Web site

Website: https://www.retiredambulancevictoria.org.au

Ambulance Victoria Pipes and Drums Band

Website: https://www.avpd.org.au

Feedback Form

Please share your complaints or commendations here. You can also learn more about our complaints process online

Please do not use this form for membership queries: call 1300 366 141 or email membership@ambulance.vic.gov.au for assistance.

    Feedback Type:

    First name:
    Last name :
    Email address:
    Post Code:
    Patient's Name: If Same as Above
    When it happened:
    Where it happened:
    What happened:
    How do you feel about the treatment:
    Patient's Name: If Same as Above
    When it happened:
    Where it happened:
    Please share your experience:
    Does this relate to: 000 call takerClinical TreatmentResponse Time of AmbulanceBehaviourVehicle/EquipmentGeneral Level of ServiceOther