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Our Clinical Response Model

Ambulance Victoria is responding more quickly to patients across all priority levels as a result of changes to better assess and meet the individual needs of Victorians.

We have implemented a revised Clinical Response Model focused on assessment of the individual need of patients and the most appropriate response for those patients to ensure ambulances are available for emergencies.

This has enabled a quicker response to people experiencing a time-critical, life-threatening emergency, with an estimated 7,000 additional Code 1 patients each year now receiving paramedic care within the 15-minute response target.

Victoria has achieved its highest-ever cardiac arrest survival rate as a result of changes.

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GoodSAM App set for 2018 rollout

A lifesaving smartphone app that alerts trusted responders to patients in cardiac arrest will be rolled out throughout Victoria next year.

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News & Media

Thank A Paramedic Day 2017 Community

Thank A Paramedic Day 2017

This year’s Thank a Paramedic Day was a special ...

Making Victorian health services safer Community

Making Victorian health services safer

Ambulance Victoria welcomes a new Worksafe Victoria campaign targeting aggression and violence against health workers ...

Our plan to work with the community we serve Community

Our plan to work with the community we serve

Ambulance Victoria has released its first comprehensive plan to engage and partner with the community we serve ...

We welcome your feedback to help improve our services to you

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How we respond to Triple Zero (000) calls

Ambulances are for life-threatening and serious medical emergencies.

Each week we receive hundreds of calls from people whose condition is not serious.

Our priority is to ensure our paramedics are available to respond rapidly to patients who require life-threatening and emergency treatment.

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RT @beyondblue: How you can help when someone close to you is experiencing a panic attack:
@AmbulanceVic 7 hours ago