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Our Clinical Response Model
Ambulance Victoria is responding more quickly to patients across all priority levels as a result of changes to better assess and meet the individual needs of Victorians.
We have implemented a revised Clinical Response Model focused on assessment of the individual need of patients and the most appropriate response for those patients to ensure ambulances are available for emergencies.
This has enabled a quicker response to people experiencing a time-critical, life-threatening emergency, with an estimated 7,000 additional Code 1 patients each year now receiving paramedic care within the 15-minute response target.
Victoria has achieved its highest-ever cardiac arrest survival rate as a result of changes.
Lifesaving App set for 2018 rollout
A lifesaving smartphone app that alerts trusted responders to patients in cardiac arrest will be rolled out throughout Victoria next year.
News & Media
Gisborne South mum thanks husband and paramedics
A Gisborne South woman who suffered a cardiac arrest at her home has been reunited with the paramedics who helped her ...
Making Victorian health services safer
Ambulance Victoria welcomes a new Worksafe Victoria campaign targeting aggression and violence against health workers ...
Our plan to work with the community we serve
Ambulance Victoria has released its first comprehensive plan to engage and partner with the community we serve ...
Bystander CPR rates reach record high
64% of onlookers attempted CPR if they witnessed someone collapse ...
Feedback
We welcome your feedback to help improve our services to you
Tell UsHow we respond to Triple Zero (000) calls
Ambulances are for life-threatening and serious medical emergencies.
Each week we receive hundreds of calls from people whose condition is not serious.
Our priority is to ensure our paramedics are available to respond rapidly to patients who require life-threatening and emergency treatment.
An absolute pleasure @ScoutsVic! The more people who know #CPR the more lives can be saved. https://t.co/2PdpULjzzU
@AmbulanceVic
2 days ago