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About Us

A Proud History

Ambulance Victoria is an emergency service that prides itself on giving our patients the right care at the right place at the right time. The leading edge clinical practice and lifesaving work of our paramedics underpins our purpose of improving the health outcomes of the Victorian community. We provide pre-hospital treatment and ambulance transport for people in urgent medical emergencies, and draw upon our clinical expertise and experience to help resolve less-urgent medical issues.

Our services were born in the community and community remains at the heart of everything we do.

Our Governance

Ambulance Victoria is a statutory authority which operates under the Ambulance Services Act (1986). We report to the Minister for Health and Ambulance Services through the Department of Health and Human Services, and are governed through a Board of Directors appointed by the Governor in Council.

Our Board

The Ambulance Victoria Board of Directors develops strategic direction, oversees financial and service performance, and ensures regulatory and government policy requirements and standards are met.

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Our Executive

The Ambulance Victoria Executive Committee has responsibility for the overall management and operations of the organisation. This includes the setting of the organisation’s strategic direction, functions, structure and performance.

Meet our executive team

Strategic Plan

Ambulance Victoria has recently worked with our stakeholders to develop our Strategic Plan for the next five years. The Plan sets out our organisational vision and objectives and will guide our decisions and actions to develop into a world leading ambulance service.

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Our Services

While our core service is to provide emergency pre-hospital medical response we also provide a number of other services including non-emergency patient transport, adult retrieval, emergency management and air ambulance.

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Our Performance

Ambulance Victoria responds to more than 840,000 emergency and non-emergency cases, and transports more than 660,000 patients by road or air each year. We gauge the performance and effective delivery of our services through measures including response times, which we release on a quarterly basis. We also measure the impact our clinical interventions have on the immediate and longer-term medical condition of our patients. This allows us to understand the significance of our interventions and, where beneficial, change our clinical practice to improve future patients’ medical outcomes.

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Ambulance Victoria’s (AV’s) purchasing activities are based on the principles outlined by the Victorian Government Purchasing Board (VGPB), underpinned by ethical behaviour and achieving best value for money outcomes.

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Ambulance Victoria Gifts, Benefits and Hospitality Declaration

As a public sector entity, Ambulance Victoria (AV) has a responsibility to maintain and protect the trust of those we serve.

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Careers with Ambulance Victoria

Ambulance is a unique working environment, where the actions of each employee contribute to the ultimate aim of caring for our patients. A career at Ambulance Victoria is so much more than just a job, it is a real way to make a difference.

View Current Positions Become a Paramedic

Our Research

Research is integral to Ambulance Victoria achieving its vision of improving the health of our community.

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