Ambulance Victoria Membership Scheme Business Rules

• 1.0 Introduction

  The Ambulance Victoria (AV) Membership Scheme is operated by AV and is offered as a cost effective way for Victorians to be protected against the fees incurred when using ambulance services.

• 2.0 Membership Types, Fees, Benefits And Exclusions

  Single Membership and Family Membership, Membership annual fees, Benefits of membership and membership exclusions.

• 3.0 Membership Commencement And Qualifying Period

  Membership commencement date and time, qualifying period, waiver of the qualifying period in some circumstances.

• 4.0 Eligibility and Concession Cards

  Residential requirements and concession card holders.

• 5.0 Responsibility of Members

  Responsibility of members to advise of changes to payment details, address and membership type.

• 6.0 Refunds

  Refund of an unused portion of a Membership, administration fees.

• 7.0 Privacy, Complaints and Contact Us

  Ambulance Victoria protects the privacy and security of information provided by you. How to contact us and how complaints are handled.

• 8.0 Definitions

  The definitions that apply throughout the Business Rules.

Updated 5 December 2024