Contact

Membership

If you have a membership, please use the Member Portal to renew or update your personal details, or confirm your membership status. If you would like to become a member, join online and receive email confirmation.

Alternatively you can contact us in the following ways:

• Email: membership@ambulance.vic.gov.au (please provide three points of ID such as full name, address including postcode, and date of birth).
• General enquiries: Call 1300 366 141 (Monday - Friday: 8:00am - 8:00pm, Saturday: 9:00am - 5:00pm, closed Sunday and Public Holidays).
• New or reinstated membership: Call 1800 648 484

Please note, you will be required to provide three points of ID in order to make changes or obtain information about a membership.

If you would like to discuss any concerns you have or lodge a formal complaint regarding your membership experience, please contact us on 1300 366 141 or email membership@ambulance.vic.gov.au. Find out more about the membership complaint resolution process.

Complaints or compliments

We value your feedback. If you have had an experience with Ambulance Victoria that you would like to share with us, please contact our Patient Experience and Consumer Participation team using our complaints or compliments form.

Alternatively, you can call or email us:

• Phone: 1800 875 137 (and select Option 5)
• Email: PatientExperience@ambulance.vic.gov.au

Learn more about our complaints process.

Treatment and transport invoices

If you have a query or complaint about an invoice, please contact the Accounts Receivable team.

• Phone: 1800 990 029 (9:30am - 4:30pm)
• Email: accountsreceivable@ambulance.vic.gov.au

Safeguarding care

For Family Violence Information Sharing Scheme (FVISS) or Child Information Sharing Scheme (CISS) requests, email Safeguarding.care@ambulance.vic.gov.au