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Making a Freedom of Information Request

You can make a Freedom of Information (FOI) request to access document held by Victorian Government Ministers or departments ( ie Ambulance Victoria).

You can request any kind of personal information regardless of the documents and any non-personal documents that are not older than 5 July 1978.

Personal documents can include:

  • Patient Care Records for yourself, a dependent or an individual that you are the power of attorney for

Non- personal documents can include:

  • Advice provided to Ambulance Victoria by external service providers
  • Policy documents on a new initiative
  • Briefings and correspondence between Ambulance Victoria and a minister
  • Data on Ambulance Victoria’s performance

Making a request

Please print out the FOI application form and email

Or mail to address:

Freedom of Information
Ambulance Victoria
Locked Bag 9000
Ballarat Mail Centre Vic 3354

or alternatively apply online at Freedom of Information request online.

Clearly describe the documents you seek and include your full name, address, the application fee (if applicable and proof of identity (ie copy of drivers license or passport) if the request is for personal records.

To avoid delay, it helps to provide as much detail as possible, such as the type of documents, the date and Case number (if known) that you are seeking access to.

The FOI team in the department can help you make your request.

Making a request for someone else:

You can apply for the information if your children if you are the child’s guardian, you provide evidence of this and you have custody. You can also apply for information of an individual that you are Power of Attorney for, provide you provide the necessary documentary proof.

Freedom of Information Part 11 –Information statements

This part II statement demonstrates how Ambulance Victoria is making information readily available to the public. Providing easily accessible information reduces the need to submit Freedom of Information requests under the Freedom of Information Act 1982.

This webpage outlines the role of Ambulance Victoria (AV) and provides a structured means to easily access information about key services, functions and reports.  Please note the statement below are not an exhaustive list of all information that is publically available. Read more here

Frequently asked questions

The FOI application fee is $28.90 (effective 1 July 2017).

The application fee must be paid for a request to be valid. The fee can be waivered in the following circumstance;

  • Provide copy of health/pension care card and fee can be waived to avoid financial hardship

Other charges

The Act enables Ambulance Victoria to charge, where reasonable, for access to documents, depending on the nature of the request, including

  • Search time- charged at 1.5 fee units (21.33) per hour or part of an hour
  • Photocopying – 20 cents per page
  • Providing written transcripts of a recorded documents – reasonable costs incurred by the agency
  • Supervising an inspection of documents – charged at 1.5 fee units ( $21.33 ) per hour to be calculated per quarter of an hour or part thereof.
  • If access charges exceed $50, you must pay a deposit. If so you will be notified to enable you to choose whether to proceed or pay or withdraw your request.

Under the Act, Ambulance Victoria must make a decision on a valid request with 30 days of the date received.  Note, for a request to be valid it must be in written form and with sufficient clarity to enable the information sought to be easily identified and accompanied by the application fee. For request for personal information photo identification is require as is an authority to exchange information if applying on behalf of another individual.

If Ambulance Victoria has made a decision that you need to pay access charges you will be advised and you can dispute the charges. You must respond within 28 days.

WE must notify you within 45 days of receiving your request if we are unable to identify any relevant documents.

One processed, we will send you a decision about your request.

You can help us by paying the application fee if required at the time of making the request and making your request as clear as possible.

Consulting others

If Ambulance Victoria release information to you that contains personal information about other people, we must contact those people and give them 60 days to appeal the release of their details to the Victorian Civil and Administrative Tribunal (VCAT)


Ambulance Victoria will, whenever possible make information available.  Under the Act we can refuse access to information in certain circumstances including documents:

  • Containing matters of opinion , advice or recommendations provided by Ambulance Victoria staff or the staff of another agency
  • Concerning law and order or public safety
  • Subject to legal or client professional privilege
  • Containing information affecting personal affairs of another person
  • Subject to secrecy provisions in other legislation
  • Containing information about business affairs of another person or organisation


Requesting a review of a decision

You have the right to seek a review from the information Commissioner (See Requests for review must be made within 28 days of receiving Ambulance Victoria’s decision.

If you are dissatisfied with the outcome from a decision from the Information Commissioner you have the right to appeal to VACT.  Such an appeal must be made within 14 days of receiving the decision from the Information Commissioner.

Contact Information

Have any other questions? You can contact us via details below

Phone or email


Mon – Wed – Phone: (03) 9840 3987

Tues – Fri – Phone: (03) 4313 6408


By mail

Freedom of Information
Ambulance Victoria
Locked Bag 9000
Ballarat Mail Centre Vic 3354


The Information Commissioner can also receive complaints about Ambulance Victoria’s handling of a request.