Non-emergency services

Help for when you need urgent healthcare but it's not life-threatening and you can't wait to see your GP.

On this page

You can access these healthcare services when you need urgent healthcare now, but it’s not life threatening.

  • You don’t have to wait in a hospital emergency department.
  • You don’t need an appointment or referral from your GP.
  • You can access care 24 hours a day.
  • Urgent care services are available across Victoria.
  • You don’t need a Medicare card.
  • You can talk to expert urgent care doctors and nurses.

Virtual Emergency Department

VED provides video consultations with emergency clinicians.

Urgent Care Clinics

Expert urgent care 7 days a week, open early to late.

Nurse-on-Call

A dedicated nurse is ready to help you, day or night.

Who to call for help

A person wearing a headset and a uniform with a patch featuring an AV red cross is seated at a work desk with multiple computer monitors. They are looking at a screen and gesturing with a wave of their hand. The setting is an office environment.

Triage services

Our experienced paramedics and nurses at triage services can assess your condition over the phone or by a video call and help you find the care that best meets your needs.

Translated resources

Resources are available in multiple languages to help everyone understand important health information.

image shows a paramedic from behind as he loads a patient into an ambulance

How we manage demand

Ambulance Victoria has a state-wide Emergency Response Plan to manage major incidents and minimise the impact to ambulance services.

Updated

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