Ambulance Victoria Community and Consumer Plan 2020 – 2022
The Ambulance Victoria Community and Consumer Engagement Plan recognises that shared leadership and action by our organisation and the community is needed to deliver the Best Care to the Victorian community. We want to continue to be an organisation that actively listens to our community and consumers about how we can best serve them and work with them.
This Plan provides a roadmap for the activities we are committed to delivering in partnership with the community. They include the establishment of a Consumer Register and the expansion of the Heart Safe Communities initiative, a program that develops people’s confidence, knowledge and skills to take lifesaving action when someone is in cardiac arrest.
Ambulance Victoria is an emergency service that prides itself on giving our patients the right care at the right place at the right time. Community feedback can help us improve the service we provide you and your community, and in turn, your participation in an emergency may help save someone’s life.