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Strategic Plan 2017-2022

We are changing the way we deliver emergency ambulance services to the Victorian community.

Our Strategic Plan 2017-2022 outlines how we will continue this reform to provide Victorians with a world-class emergency ambulance service over the next five years.

Our plan focuses on achieving four key outcomes:

  • providing an exceptional patient experience
  • working closely with our partners to make a difference
  • making Ambulance Victoria a great place to work and volunteer, and
  • developing a high performing organisation.

Twice a year we report how we’re progressing with delivery of these outcomes through our Strategic Plan Progress (PDF) reports.

The Strategic Plan is our commitment to continue working with our people, patients, partners and communities to continue to transform the way we work, further improve our performance and deliver our best patient care.

To learn more about our strategic plan, watch these videos

Increasing demand on our services, more complex patient needs, changing community expectations of the way we work and the likelihood of more major incidents and extreme weather events will continue to test us.

Our Strategic Plan provides the best foundation to rise to these challenges and make our organisation better, stronger and more responsive to community needs.

At the heart of everything we do is our Patient Care Commitment, which is our promise to every patient to provide them with a safe, caring, effective and connected experience.

Ambulance Victoria Vision 2022