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Strategic Plan 2017-2022

We are changing the way we deliver emergency ambulance services to the Victorian community.

We have already made significant improvements (Annual Report 2016-2017) and our new Strategic Plan outlines how we will continue this reform, to provide Victorians with a world-class emergency ambulance service over the next five years.

The Strategic Plan is our commitment to continue working with our people, patients, partners and communities to continue to transform the way we work, further improve our performance and deliver our best patient care.

Increasing demand on our services, more complex patient needs, changing community expectations of the way we work and the likelihood of more major incidents and extreme weather events will continue to test us.

The results we have achieved to date and the commitments we have made in our Strategic Plan provide the best foundation to rise to these challenges and make our organisation better, stronger and more responsive to community needs.

Our plan focuses on achieving four key outcomes:

  • providing an exceptional patient experience
  • working closely with our partners to make a difference
  • making Ambulance Victoria is a great place to work and volunteer, and
  • developing a high performing organisation.

At the heart of everything we do is our Patient Care Commitment, which is our promise to every patient to provide them with a safe, caring, effective and connected experience.

To learn more, download a copy of the Ambulance Victoria Strategic Plan 2017-2022.

Ambulance Victoria Vision 2022