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Strategic Plan 2017-2022

Development of the next Ambulance Victoria Strategic Plan

AV’s current 2017-2022 Strategic Plan sunsets in June 2022. The next strategic plan will be designed to reflect Ambulance Victoria’s commitment to our community, patients, partners and our people, and outline how we will continue to provide world-class patient care in the face of increasing demand, high community expectations, changing demographic profiles and more patients with complex chronic health conditions.

We will look at new and more efficient ways to provide our services and investigate how emerging technologies can help us be more effective. We will continue to focus on patient outcomes through identifying innovative ways to deliver services, utilising research and data to improve performance and implementing changes needed.

Where are we up to?

During August and early September we engaged with our people, stakeholders, and the wider community to explore the emerging ideas and directions to inform AV’s next Strategic Plan. We thank you for your valuable contribution to this process. We have commenced synthesising insights to inform detailed shaping, discussion, and decision-making for the Strategic Plan.


If you have any questions, please view our frequently asked questions , or email the Strategic Planning Team on strategicplan@ambulance.vic.gov.au


About AV’s current strategic plan

We are changing the way we deliver emergency ambulance services to the Victorian community.

Our Strategic Plan 2017-2022 outlines how we will continue this reform to provide Victorians with a world-class emergency ambulance service over the next five years.

Our plan focuses on achieving four key outcomes:

  • providing an exceptional patient experience
  • working closely with our partners to make a difference
  • making Ambulance Victoria a great place to work and volunteer, and
  • developing a high performing organisation.

Twice a year we report how we’re progressing with delivery of these outcomes through our Strategic Plan Progress (PDF) reports.

The Strategic Plan is our commitment to continue working with our people, patients, partners and communities to continue to transform the way we work, further improve our performance and deliver our best patient care.

To learn more about our strategic plan, watch these videos

Increasing demand on our services, more complex patient needs, changing community expectations of the way we work and the likelihood of more major incidents and extreme weather events will continue to test us.

Our Strategic Plan provides the best foundation to rise to these challenges and make our organisation better, stronger and more responsive to community needs.

At the heart of everything we do is our Patient Care Commitment, which is our promise to every patient to provide them with a safe, caring, effective and connected experience.

Ambulance Victoria Vision 2022