Fees & Terms

What Does Cover Give Me?

Ambulance Victoria Membership cover gives you protection against the cost of world class emergency treatment and transport services delivered by highly skilled and dedicated paramedics, aided by state-of-the-art equipment and resources.

Cover may include:

While receiving services in Victoria;

• Emergency road ambulance transport;
• MICA (Mobile Intensive Care  Ambulance) attendance and treatment;
• Emergency air ambulance and clinically necessary non-emergency air ambulance;
• Ambulance treatment when transport is not required;
• Clinically necessary non-emergency patient transport to the nearest medical facility able to treat you. This needs to be pre-approved by Ambulance Victoria;

While travelling interstate within Australia;

• Emergency ambulance treatment and transport services while travelling interstate provided by that states registered Ambulance service when the result of a Triple Zero (000) emergency call.  The ambulance service in that state will take you to the nearest medical facility that can treat you.
  
• Clinically necessary non-emergency patient transport to the nearest medical facility able to treat you. This needs to be pre-approved in writing by Ambulance Victoria and does not include return to Victoria for treatment at a facility of choice.

Cover Terms & Conditions

• Membership benefits do not commence until 5.00pm (1700AEST) on the day after the membership fee is received by Ambulance Victoria.
• A 14-day qualifying period exists for emergency transport resulting from a pre-existing medical condition and all non-emergency transport for new and reinstated members.
• Ambulance transport back to Victoria is only considered under special circumstances, must be clinically necessary* and approved in advance by Ambulance Victoria. Ambulance Membership only covers transport to the nearest medical facility able to treat you.
• All memberships are subject to Membership Scheme Business Rules

*Clinically necessary – There must be a medical requirement for the transport and it must be medically authorised by an appropriate health professional and approved by AV

• Membership benefits do not apply where:A patient requests to be repatriated or relocated to/from Victoria for non-clinically necessary reasons (e.g. for their own or their family’s convenience or for social reasons). Repatriation back to Victoria must be authorised as clinically necessary and there must be a demonstrated clinical requirement for ambulance transport.
• Where another party is responsible for the account, for example:–The Department of Veterans’ Affairs (DVA) where a person holds a Gold or a White Card (subject to the conditions of the card).–The Transport Accident Commission (TAC).–The Victorian WorkCover Association (VWA). Full details on ambulance fee payment responsibilities can be found in the Department of Health Guidelines.

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