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Accessibility Action Plan

Accessibility Action Plan

Engaging with our community and our people to improve access and inclusion for everyone.

Delivering our first Accessibility Action Plan

Ambulance Victoria is proud to launch its Accessibility Action Plan. The plan outlines how we will better meet the needs of people with disability, including our patients, our staff and our community. The plan focuses on four key areas:

  1. Inclusion and participation
  2. Information, services and facilities
  3. Employment, training and volunteering
  4. Fairness, respect and safety

The Plan is available in a number of accessible formats that have been tested for screen reader compatibility:


Full Version (PDF, tagged, words and pictures) – Ambulance Victoria Accessibility Action Plan 2020 – 2022

Easy English Summary (PDF, tagged, words and pictures) – Ambulance Victoria Accessibility Action Plan 2020 – 2022

Audio of the Plan (short audio clips)

E-Text of the Plan (tables and images removed)

Braille and print formats are available upon request.

Video Description: Accessibility Action Plan consultation video (includes voice over and captions).

Accessibility Community Forum

In November 2018, a Community Discussion Forum was held at the Victorian Human Rights and Equal Opportunity Commission to help guide the development of the Accessibility Action Plan. Here are some ideas we heard on the day.

Video Description: Community discussion forum feedback (includes voice over and captions).

Working together to build a more accessible ambulance service

Rosie and son Blake reflect on how their ambulance service can better meet the needs of a diverse Victorian community.

Video Description: Community consultation feedback (includes voice over and captions).

Contact us

If you have a question or comment you can contact us in a number of ways.

Email: accessibility@ambulance.vic.gov.au

Phone: 0448 901 775

Post: Accessibility Action Plan
Ambulance Victoria
PO Box 2000
Doncaster VIC 3108