NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, seven days a week.
The phone service is for non-emergency health advice only
If you think your situation is an emergency, you should always call Triple Zero (000) or go to an emergency department at a hospital.
For non-emergency health advice, NURSE-ON-CALL is here to help
If you need an interpreter to speak with the nurse, let the nurse know once your call begins
The National Relay Service is available to assist callers who are hearing or speech impaired. For more information, see Frequently Asked Questions section on this page.
(Cost of local call from anywhere in Victoria, calls from mobile phones may be charged at a higher rate)
NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock. You may need us when:
Step 1 – a registered nurse will answer your call and collect some basic details about you and the reason for your call.
Step 2 – the nurse will then ask you a series of questions about your symptoms and other issues relating to your health.
Step 3 – at the end of the call the nurse may suggest ways you can care for yourself, advise you to contact a GP or, in the event that your condition is very serious, transfer the call to Triple Zero (000). Nurses do not diagnose and cannot provide a diagnosis.
NURSE ON CALL uses the most up-to-date health information available, giving you and your family the highest quality advice. All information you provide remains confidential and records are fully secure. Read our privacy policy
(Cost of local call from anywhere in Victoria, calls from mobile phones may be charged at a higher rate)
Click on below to visit our FAQ page to learn more about NURSE-ON-CALL
We value your feedback, both positive and negative, regarding the NURSE-ON-CALL service. We are committed to improving access to the best health advice for all Victorians and with your help we can make a good system even better. You can provide feedback by:
Email: NURSEONCALL@ambulance.vic.gov.au
Complete the feedback form
Alternatively, you may wish to call us directly on 1300 60 60 24 to share your feedback.
Where necessary, team leaders and a medical advisor will review your call and provide you with a response. If you are not satisfied with the feedback you receive you can contact the Health Complaints Commissioner on 1800 136 066 (toll free).
Multilingual resources:
English (PDF file – 433 KB)
Chinese (PDF file – 3347 KB)
Croatian (PDF file – 3356 KB)
Greek (PDF file – 3367 KB)
Hindi (PDF file – 3354 KB)
Italian (PDF file – 3310 KB)
Macedonian (PDF file – 3364 KB)
Polish (PDF file – 2315 KB)
Russian (PDF file – 3365 KB)
Serbian (PDF file – 3365 KB)
Spanish (PDF file – 3310 KB)
Turkish (PDF file – 3367 KB)