NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, seven days a week.
The phone service is for non-emergency health advice only
If you think your situation is an emergency, you should always call Triple Zero (000) or go to an emergency department at a hospital.
For non-emergency health advice, NURSE-ON-CALL is here to help
Call 1300 60 60 24
If you need an interpreter to speak with the nurse, let the nurse know once your call begins
The National Relay Service is available to assist callers who are hearing or speech impaired. For more information, see Frequently Asked Questions section on this page.
(Cost of local call from anywhere in Victoria, calls from mobile phones may be charged at a higher rate)
Click to call for non-emergency health advice
NURSE-ON-CALL 1300 60 60 24
(Cost of local call from anywhere in Victoria, calls from mobile phones may be charged at a higher rate)
Frequently asked questions
Click on below to visit our FAQ page to learn more about NURSE-ON-CALL
Read FAQ
Your Feedback
We value your feedback, both positive and negative, regarding the NURSE-ON-CALL service. We are committed to improving access to the best health advice for all Victorians and with your help we can make a good system even better. You can provide feedback by:
Email: NURSEONCALL@ambulance.vic.gov.au
Complete the feedback form
Feedback Form
Alternatively, you may wish to call us directly on 1300 60 60 24 to share your feedback.
Where necessary, team leaders and a medical advisor will review your call and provide you with a response. If you are not satisfied with the feedback you receive you can contact the Health Complaints Commissioner on 1800 136 066 (toll free).