Recommendation 42: Organisational healing and culture change through reflective practice
Ambulance Victoria, as part of the new prevention plan called for in Recommendation 3, should:
- design and implement a cross-organisation program of structured, facilitated reflections on the findings of this review, including the key drivers of harm and inequality
- ensure this process is victim and trauma-informed, aware of power imbalances and seeks to create safe spaces and practices for reflection and discussion
- enable expression of the range of positive and negative experiences of Ambulance Victoria’s workforce
- consider models such as ‘roadshows’ across different geographic areas, functions and staff representative groups
- be informed by research and models on organisational healing and cultural change
- reiterate the Board’s and the CEO’s commitment to change to address the review’s findings and to implement the review’s recommendations.
What we are doing
- Design and implement a program of structured, facilitated reflections on review findings, informed by the considerations detailed by the Commission
Where we are up to
- The Executive Committee and over 60 senior leaders participated in reflective practice workshops following the release of Volume 1 of the final report of the Victorian Equal Opportunity & Human Rights Commission in late 2021. This enabled those leaders to listen and connect with the experiences of AV’s workforce.
- In mid-2022, AV engaged an expert to develop a framework to support regular and ongoing reflective practice at a Board and organisational level, to enable reflection on the key drivers of unlawful and harmful workplace conduct in AV, sense-making related to the Commission’s findings and ownership of new ways of working to ensure a safe, fair and inclusive organisation going forward.
- In addition to starting work to deliver the framework, the consultant is preparing to facilitate a number of individual discussions and joint Board workshops to enable reflective practice. Planning will commence once key staff are recruited to enable a broader roll-out of workshops, guided by AV’s forthcoming reflective practice framework.
- Safe Fair Inclusive: Your AV Roadmap 2022-27 includes statements of commitment to create a safe, fair and inclusive organisation from the Board, the CEO and each member of the Executive Committee.
To be confirmed