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Recommendation 42: Organisational healing and culture change through reflective practice

The recommendation

Ambulance Victoria, as part of the new prevention plan called for in Recommendation 3, should:

  1. design and implement a cross-organisation program of structured, facilitated reflections on the findings of this review, including the key drivers of harm and inequality
  2. ensure this process is victim and trauma-informed, aware of power imbalances and seeks to create safe spaces and practices for reflection and discussion
  3. enable expression of the range of positive and negative experiences of Ambulance Victoria’s workforce
  4. consider models such as ‘roadshows’ across different geographic areas, functions and staff representative groups
  5. be informed by research and models on organisational healing and cultural change
  6. reiterate the Board’s and the CEO’s commitment to change to address the review’s findings and to implement the review’s recommendations.

What we are doing

  • Design and implement a program of structured, facilitated reflections on review findings, informed by the considerations detailed by the Commission

Where we are up to

  • The Executive Committee and over 60 senior leaders participated in reflective practice workshops following the release of Volume 1 of the final report of the Victorian Equal Opportunity & Human Rights Commission in late 2021. This enabled those leaders to listen and connect with the experiences of AV’s workforce.
  • In mid-2022, AV engaged an expert to develop a framework to support regular and ongoing reflective practice at a Board and organisational level, to enable reflection on the key drivers of unlawful and harmful workplace conduct in AV, sense-making related to the Commission’s findings and ownership of new ways of working to ensure a safe, fair and inclusive organisation going forward.
  • In addition to starting work to deliver the framework, the consultant is preparing to facilitate a number of individual discussions and joint Board workshops to enable reflective practice. Planning will commence once key staff are recruited to enable a broader roll-out of workshops, guided by AV’s forthcoming reflective practice framework.
  • Safe Fair Inclusive: Your AV Roadmap 2022-27 includes statements of commitment to create a safe, fair and inclusive organisation from the Board, the CEO and each member of the Executive Committee.


To be confirmed

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