What are the fees for ambulance services?
Ambulance is not a free service in Victoria. Patients who do not have a membership, concession entitlement or other coverage are required to pay for the high quality of care they receive.
Ambulance Victoria fees are set in accordance with Department of Health and Human Services guidelines and can be found here: Ambulance fees
Why did I receive an invoice when I was not transported?
Ambulance Victoria charges a fee where treatment has been provided to a patient on scene without the patient being transported by ambulance. Treatment may include professional medical assessment, care or advice for the benefit of the patient.
We will not charge this fee where the ambulance service is activated by a third party and the patient did not know the ambulance was being called, or could not have reasonably authorised it. Where the same ambulance crew treat multiple patients at the same event, the fee will (where practicable) be split evenly between all of the patients.
We invoice according to the information available to us at the time of processing.
You may contact us on 1800 990 029 if you wish to request a billing review because you believe you have received a bill for treatment which you did not authorise, or you were one of multiple patients treated by the same ambulance crew.
Why did I get a bill from Ambulance Victoria? I don’t live in Victoria.
If you are visiting Victoria and are taken to hospital or received help from Ambulance Victoria paramedics you will receive a bill.
Please review below to see if your invoice may be covered under special circumstances:
You have a Pension or Health Care Card (this does not include Seniors Health Care Card)
- And you live in NSW,ACT or TAS
Please provide Ambulance Victoria with your Centrelink Reference Number (CRN) who will check if the card is active and valid at the time transport/treatment happened. If this is confirmed as valid, the bill will be covered. If the card is not valid at the time of transport, you will be responsible for the bill.
- And you live in QLD, WA or NT
Please provide a copy of the AV bill to the ambulance service in your state. They will make their own decision on whether to cover your bill or not. If they do not cover the bill, you will be responsible for payment.
SA has their own ambulance membership cover and neither of these concession cards will guarantee that the AV bill will be covered. It is recommended that you contact SA ambulance membership to discuss ambulance cover and you must read their terms and conditions for cover whilst travelling interstate. If they decline to cover bill, you will be responsible for payment.
I have an Ambulance Victoria membership and live in a Victorian border town.
Ambulance Victoria membership does not cover every border town and you will have to refer to the approved list on the AV website to confirm which towns are covered.
It is recommended that you investigate ambulance cover options in your home town to make sure you have sufficient cover should you need ambulance services whilst travelling within Victoria.
I have private Health insurance.
You will need to contact your Private Health insurer to determine if they will cover the bill. Private Health Insurance companies write their own terms and conditions and they can vary. It is your responsibility to ensure you have sufficient cover. If they do not cover the bill you will be responsible for payment.
I have an ambulance membership with SA
You will need to contact the SA Ambulance service and give them a copy of the AV bill. It is their decision whether to cover the bill or not. If they do not cover the bill you will be responsible for payment.
I live in QLD or Tasmania
You will need to contact the Ambulance service in your state and give them a copy of the AV bill. It is their decision whether to cover the bill or not. If they do not cover the bill you will be responsible for payment.
What if I needed ambulance services due to my Coronavirus (COVID-19) positive status?
Special consideration currently applies where an ambulance service was provided as a result of a patient’s coronavirus (COVID-19) positive status. If this applies to you, please contact us on 1800 990 029, or under the “Provide Information” section of this web site, select “I have Other Concession” and upload medical proof of your positive coronavirus (COVID-19) status at the time of the service.