Ambulance Victoria (AV) continues to deliver high quality care to its patients, with annual survey results indicating Victorians are highly satisfied with the care and experience they received from our service.
Of the Victorian respondents, 98 per cent of patients said they were satisfied with the level of care they were provided by AV paramedics.
AV paramedics remain highly trusted within our communities, with more than 95 per cent of respondents indicating they are confident in the quality of care and treatment given by the ambulance service.
The Council of Ambulance Authorities (CAA) Patient Experience Survey 2023 monitors patient experiences with ambulance services across Australia, New Zealand and Papua New Guinea.
Ambulance Victoria Acting Chief Operations Officer Anthony Carlyon said the survey results reflect AV’s commitment to excellence.
“These results demonstrate the high level of care provided by our crews on the ground every single day,” he said.
“Overall patient satisfaction has remained at 97 per cent or above for the past five years, which shows our standards of providing best-quality patient care are embedded within the organisation.
“I want to thank our highly skilled and professional workforce for their continued work to deliver high quality care to Victorians.
“These results are a big pat on the back to our teams across the state who will continue to work to improve our service to the community.”
A majority of respondents were pleased with ambulance response times, with 64 per cent reporting an ambulance arrived quicker than expected and another 25 per cent stating an ambulance took about the amount of time they expected.
AV saw improved results from 2022 across all categories measured in the survey.
Visit CAA Patient Experience Survey for more information.