AV aims to improve the health of the Victorian community by providing high quality emergency pre-hospital treatment, ambulance and air ambulance transport for people facing medical emergencies and who have called Triple Zero (000). It also provides important non-emergency patient transport and critical care adult retrieval services between hospitals.
AV provides emergency medical response state-wide and supports a workforce of over 7,000 operational employees, 1,000 community first responders, and over 500 corporate and specialist support team members. To provide these services, we manage assets across Victoria including over 380 properties, 1,500 road vehicles and 10 aircraft. In the 2021 People Matter Survey, 20 of 1,944 survey participants (1.02 per cent) identified as Aboriginal and/or Torres Strait Islander people.
Our values
Our values are intended to create a shared purpose and understanding of who we are, what we stand for, and how we act. The values guide us every day to how we will be successful in achieving our strategic objective.
Each value has been brought to life through an accompanying descriptor and a set of behaviours that are intended to be simple, actionable, and differentiated. Embedding our values will be evident when our people and our leaders are demonstrating these values in all aspects of their working life.
Care
We care in ways that nurture trust and collaboration.
- I empathise with our people, patients, and community.
- I consider how others are impacted by my actions.
- I acknowledge good work when I see it.
Accountability
We are accountable in our roles and to each other.
- I perform my role responsibly, fairly, and transparently.
- I follow through on the commitments I make and the expectations of me.
- I take responsibility for creating a safe environment in which to speak up.
Respect
We are respectful and consciously inclusive.
- I communicate and act respectfully all the time.
- I recognise others contributions, unique perspectives, and experiences.
- I behave with integrity and contribute to a safe workplace.
Excellence
We strive to be our best for our people, patients, and communities.
- I seek opportunities to continuiously develop and grow.
- I promote a curious learning environment by teaching, coaching, and guiding others.
- I collaborate to empower the people around me to deliver quality and be their best.
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