Membership

What you are buying

Ambulance Victoria membership gives you Australia wide protection against the cost of emergency ambulance services including:

• Treatment when transport not required
• Road transport
• Air transport

Membership also protects against the costs of medically necessary non-emergency patient transport to the nearest most appropriate medical facility where you require active medical monitoring.

What membership doesn’t include

Having a membership does not mean you will receive special or priority treatment if you need an ambulance.

Any treatment and transport performed during the associated waiting period is not included in membership.

Transport is only provided to the nearest medical facility as determined by AV. Membership does not cover transport to a facility or location of choice to be closer to family or your preferred doctor.

Repatriation back to Victoria is not included unless pre-authorised by AV where it has been determined that there is a medical requirement for the patient to be treated in Victoria.

Membership does not cover services where a third party is responsible for payment, as described in the Ambulance services payment guidelines.

Services provided by a non-state registered ambulance provider such as Search and Rescue services, Fire, Police and third-party air transport are not covered.

What you need to know

Your membership is subject to Membership Scheme Business Rules which outline the full terms and conditions of cover.

Cover is subject to waiting periods. New membership cover commences at 5pm the day after we receive your membership fee.

All dependant children can be listed on a Family membership however special conditions apply to children aged 17 years or above.

Cover is only provided where transport is to the nearest medical facility as determined by AV.

Having a membership does not mean you will automatically be sent an ambulance nor will you receive higher priority when you call Triple Zero (000).

You may cancel your membership at any time. Pro-rata refunds are available. There is an administration fee.

Pensioner Concession and Health Care cardholders may be entitled to free ambulance cover under certain circumstances.

How to join

Online

Join online and make a one off payment via credit card or PayPal or set up a direct debit (recurring payment) using your bank account or credit card.

Phone

Call 1800 64 84 84 (Mon-Fri 8am-8pm and Sat 9am-5pm) and pay over the phone via credit card or bank account.

Australia Post

Complete the application form and pay over the counter at any Australia Post branch. You can pay by cash, cheque, credit card or EFTPOS.

Mail

Send your Membership application form:
Ambulance Victoria
PO Box 278
South Melbourne Vic 3205

Contact us

If you have a membership, please use the Member Portal to renew or update your personal details, or confirm your membership status. If you would like to become a member, join online and receive email confirmation.

Alternatively you can contact us in the following ways:

• Email: membership@ambulance.vic.gov.au (please provide three points of ID such as full name, address including postcode, and date of birth).
• General enquiries: Call 1300 366 141 (Monday - Friday: 8:00am - 8:00pm, Saturday: 9:00am - 5:00pm, closed Sunday and Public Holidays).
• New or reinstated membership: Call 1800 648 484

Note

• You will be required to provide three points of ID in order to make changes or obtain information about a membership.
• Personal details cannot be updated by an unrelated third party without express permission from the primary member.
• The primary member can nominate a third party to act on their behalf by providing verbal or written permission.

Membership complaint process

If you would like to discuss any concerns you have or lodge a formal complaint regarding your membership experience, please contact us on 1300 366 141 or email membership@ambulance.vic.gov.au. Find out more about the membership complaint resolution process.