Call Triple Zero (000) if you or someone you’re with needs urgent medical help.
Non-Emergency Patient Transport
Non-Emergency Patient Transport (NEPT) is for patients who need medical care while travelling, but not an urgent ambulance.
Victorian Stroke Telemedicine
Victorian Stroke Telemedicine connects regional hospitals with stroke specialists, enabling timely, expert care for acute stroke patients via advanced technology.
Adult Retrieval Victoria
Adult Retrieval Victoria provides clinical coordination, retrieval, and critical care services.
Air Ambulance Victoria
Ambulance Victoria has a fleet of five helicopters and four aeroplanes. This fleet provides a vital link between rural communities and metropolitan health services.
Emergency Management Unit
The Emergency Management Unit (EMU) organises Ambulance Victoria’s response to major incidents.
Public events
Ambulance Victoria can provide advice and plans for safe public events.
Residential Aged Care Enhanced Response
The Residential Aged Care Enhanced Response (RACER) pathway connects and coordinates Triple Zero (000) calls from residential aged care homes.
TelePROMPT
The Telehealth Prehospital Response of Mental Health and Paramedic Team provides access to care for mental health patients who call Triple Zero (000).
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