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Procurement Policies

Ambulance Victoria’s procurement policy is aligned with the Victorian Government Purchasing Board (VGPB) supply policies for goods and services.

Procurement of construction activity by Ambulance Victoria (AV) is managed according to the Project Development Construction and Management Act 1994 (Vic).

Procurement Directives

AV will ensure procurement activities meet the following directives:

Value for money

A balanced judgement of a range of financial and non-financial factors, taking into account the mix of quality, cost and resources, fitness for purpose, total cost of ownership, and risk.


The Chief Executive Officer (is accountable for and) has the flexibility to conduct procurement activities using appropriate capability to provide value-for-money outcomes.

Staff involved in the operational procurement process must be equipped with the appropriate capability to prepare value-for-money outcomes.


Ensuring high standards of behavior and actions in the conduct of procurement processes including equity, confidentiality, avoiding conflicts of interest, and consumer/supplier confidence in the integrity of government procurement processes.


The relationship between the complexity of a procurement project and capability to conduct it must be considered to achieve a good procurement outcome.

Social procurement

AV is committed to advancing social and sustainable objectives through social procurement. Through our buying power, we generate social, economic and environmental outcomes that benefit the Victorian community and the environment. Our Social Procurement Framework provides the strategy and the licence for collaboration with our suppliers, to improve the social and environmental value of our purchasing decisions.  The Framework sets out how we intend to embrace, identify and grow social procurement into the future.

Procurement Activity Plan

The Procurement Activity Plan provides an overview of the types of procurement activity AV is planning to undertake in the period selected.

The information is provided for planning purposes only and does not represent a solicitation or constitute a request for proposal, nor a commitment to purchase the goods or services.

The plan will be reviewed and updated by AV from time to time based on the information available.

AV purchases a range of other goods and services from whole of government State Purchase Contracts and Health Purchasing Victoria collective agreements.

Tenders Website

AV utilises the Victorian Government Tenders System (Tenders VIC) for all publicly advertised and other significant procurement opportunities.  Suppliers are encouraged to register as a user of the Victorian Government Tenders System.

Procurement Complaints

AV has developed a Procurement Complaints Management Procedure to provide suppliers surety that there is a mechanism in place to raise any concerns they may have in relation to AV’s procurement processes.

Complaints will be managed in a consistent, fair and transparent manner in accordance with the process outlined in the Procedure.

If you wish to lodge a complaint regarding an aspect of the AV procurement process, please refer to the Procurement Complaints Management Procedure.

Supplier Code of Conduct

The Victorian Government is committed to ethical, sustainable and socially responsible procurement and has implemented a Supplier Code of Conduct to ensure government suppliers meet a set of minimum ethical standards.

The code applies to AV contracts, agreements and purchase orders for the supply of goods and services and construction works and services.  Further details on the code are available from the VGPB website.

General Terms and Conditions

For details of AV’s standard Terms and Conditions for Purchase Orders (where AV and the Seller have not entered into a separate agreement for the same Goods and/or Services) refer to the following:

Procurement Enquiries

Please contact us via e-mail (

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