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Recommendation 22: Creating and maintaining records and data to improve analytical capability

The recommendation

Ambulance Victoria should ensure that:

  1. its policies and procedures clearly require the creation and appropriate maintenance of records of all incidents, complaints, responses and decisions related to unlawful and harmful conduct, including those reported informally
  2. the Workplace Harm Unit, the Specialist Support Unit, and the Investigations Unit are equipped with a single, centralised and secure information technology system that adheres to best practice information management requirements.

What we are doing

  • Ensure that the new complaint handling policy and procedure [R16] requires the creation and appropriate maintenance of records of all incidents, complaints, responses anddecisions related to unlawful and harmful conduct
  • Introduce a centralised and secure case management system

Where we are up to

29/07/2022

  • AV will start work to update its policies and procedures related to reports and complaints record management once key staff are recruited and other foundational work is progressed.

Timeframe

To be confirmed

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