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Recommendation 38: Creating an operating environment where capabilities can be realised

The recommendation

In consultation with the Department of Health, Ambulance Victoria should consider how it can enable and support more regular contact and engagement between managers and their team members (including ensuring sufficient time and capacity) to allow them to deliver on a fair, equal and inclusive workplace.

What we are doing

  • Put in place maximum manager-staff ratios and address structural inequalities between regions
  • Address high number of entrenched acting roles by facilitating recruitment to roles on a permanent basis
  • Consider and decide on options to facilitate robust handovers between shifts
  • Amend human resources / financial delegations to locate decision-making at appropriate level and provide guidance
  • Support leadership and people management skills through capability uplift (see above)
  • Create resourcing and system improvements to reduce administration burden and free-up managers to spend more time with staff
  • Consider whether current function time allocation for team managers is adequate and implement any necessary changes


To be confirmed

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