Membership does not generally cover transport back to Victoria after treatment.
- In most cases the patient can be treated in the State where they are receiving medical treatment (the nearest most appropriate medical facility).
- Your Membership will only cover repatriation back to Victoria if the transport is assessed as Clinically Necessary* (e.g. the patient cannot be treated in the medical facility where they are and; the nearest most appropriate medical facility that can treat that condition is in Victoria).
- Repatriation must be approved by AV in advance.
- Membership benefits do not cover services where a patient requests to be moved back to Victoria for reasons that are not Clinically Necessary, for example you want to return to Victoria to be closer to home or family – this is considered social or convenience reasons.
My mother needed brain surgery and the only doctor that would do it is in Sydney, so we flew up for treatment. We want to bring her back to Victoria to recover at Cabrini Private. Can membership pay for this?
No. Your mother would have to recover in Sydney at the nearest most appropriate facility that can treat her condition. AV does not repatriate members so they can be treated at a preferred hospital or to be closer to home.
I am in hospital in Corowa NSW and need to go to the Hospital in Mornington VIC for specialist treatment?
Your AV membership will cover Clinically Necessary, transport to the nearest appropriate medical facility only (provided no waiting periods are in place). If the nearest hospital that can treat that condition is in Victoria then your AV membership may cover the costs.
Whilst it is unlikely that the nearest facility that can treat you is interstate from your location, some specialist hospitals located in Victoria may be the most appropriate medical facility that can treat your condition.
Authorisation must be provided by a Health Professional who can make an informed decision about whether there is a genuine clinical need for a patient to be transported by ambulance instead of any other way and the transport must be booked via AV rather than privately booked via another provider.
I have cancer and went on holiday to Queensland. I’m now in hospital as I’ve gotten really sick, and want to come back to Monash in Melbourne as my oncologist says he can treat me. Can my Membership pay for this?
No. AV membership does not cover repatriation from interstate for social reasons, such as being treated at your preferred hospital or by your preferred doctor.
I’m on holiday in NT, and broke my leg. I’m in Darwin base hospital, but I want to come back to Melbourne. Can my AV Membership pay for the ambulance flight back to Victoria?
No. You must recover in Darwin until you are able to travel by commercial means to return to Victoria. If the hospital that you are in cannot treat your condition you may be transported to the nearest hospital that can treat your condition (provided the transport is Clinically Necessary).