Staff

Ambulance Victoria staff channels

1. Select “Can’t access your account?” on the sign in screen or go to Microsoft password reset
1. Enter your AV email address and CAPTCHA code
1. Select “I know my password, but still can’t sign in”
1. Perform verification steps #1 and #2. You may see different options depending on the types of multifactor authentication configured on your account
1. Confirm unlock successful
1. Select “Can’t access your account?” on the sign in screen or go to Microsoft password reset
1. Enter your AV email address and CAPTCHA code
1. Select “I forgot my password”
1. Perform verification steps #1 and #2. You may see different options depending on the types of multifactor authentication configured on your account
1. Once completed the verification steps, enter a new password.
- Where a previous password or invalid password is entered, you will see one of two errors.
- This error indicates that the on-premises Active Directory (AD) has blocked the password because it does not meet the password policy requirements. Unfortunately, we are unable to make the error message more descriptive.
1. Confirm password reset successful

Updated 2 June 2025