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Financial Hardship Assistance

If you’re having difficulty paying for your ambulance service, we can help.

Ambulance Victoria is committed to supporting customers experiencing financial hardship through a range of options.

We will work with you to explore any government concessions you may be eligible for, and can develop a flexible payment arrangement that best suits your needs and circumstances.

If you require additional support and advice to manage your financial situation, we can also confidentially refer you to an independent, free counselling service.

For more information on your rights, entitlements and support options, please read
our Experiencing Hardship information sheet.

A copy of our Customer Financial Hardship Policy is also available upon request.

If you would like to discuss your options, please contact our Customer Support team on
1800 990 029 during business hours for a confidential conversation.