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Become a GoodSAM Trusted Responder

All GoodSAM trusted responders must have successfully completed a nationally recognised first aid course. If you’re interested in becoming a GoodSAM responder, you must have your qualifications verified by GoodSAM or a parent organisation that is listed in the app.


There are five steps that must be completed to register as a GoodSAM responder.

  1. Download the GoodSAM Responder app on a mobile device.
  2. Register your personal details and under the organisation tab, select either GoodSAM or the trusted partner agency to which you belong.
  3. Upload a copy of your first aid certificate (or AHPRA registration).
  4. Once details and qualifications have been verified (typically within 2-3 business days), responders receive an email advising that they have successfully registered as a responder.
  5. Log into the GoodSAM app to start receiving alerts!

GoodSAM registration

Registration is easy! Download and install the GoodSAM Responder app from the app store on your smartphone and follow the instructions on the app.

GoodSAM Responder app
Important! In Victoria, only the GoodSAM Responder app is used.
You might see the GoodSAM ‘Alerter’ app available on the app store – however this is only used in areas where established emergency services do not exist.

Apple phone users

Download & register via the
Apple App Store

Android phone users

Download & register via the
Google Play Store

Frequently asked questions

First aid training is the successful completion and awarding of one of the below nationally recognised units of competency issued by a Registered Training Organisation (RTO):

– HLTAID001 – Provide Cardiopulmonary Resuscitation
– HLTAID002 – Provide Basic Emergency Life Support
– HLTAID003 – Provide First Aid
– HLTAID005 – Provide First Aid in Remote Situations
– HLTAID006 – Provide Advanced First Aid
– HLTAID007 – Provide Advanced Resuscitation
– HLTAMB008 – Assess and Deliver Standard Clinical Care

Health professionals registered with the Australian Health Practitioner Regulation Agency (AHPRA) are also eligible to register as trusted responders.

Importantly, you must only provide care to a patient within the scope of your assessed competency.

The app is available now through the app store on your smartphone – search for GoodSAM Responder.

You only need to download the GoodSAM Responder app. AV is not using the GoodSAM Alerter app, which was designed for use in areas where there is no central emergency phone number and/or ambulance service. In an emergency, always call Triple Zero (000).

You may access the GoodSAM app quick guide here:

Simple guide to using the GoodSAM app in Victoria

By signing up you agree to the Terms & Conditions, including the GoodSAM Code of Conduct in Victoria, which are always available to view in the GoodSAM app.

To sign up on the app, complete the registration form. Here’s some helpful tips:

– Please check (and double check!) that your email address is spelled correctly.
– Under ‘Organisation’, select GoodSAM or your agency if it’s listed.
– Your registration number is your employee/member/AHPRA registration number.
– Upload a copy of your first aid certificate (or AHPRA registration).

Your registration will be validated by your organisation and AV, which may take 2-3 business days. Once approved, you will receive a registration confirmation email from GoodSAM. If you don’t receive an email within this timeframe, remember to check your junk mail or spam folder.

Take some time to explore the app, including the locations of AEDs around you. And make sure you leave the app open and running in the background to keep your location up to date.

Once you’re registered, login to the GoodSAM app and you’re ready to respond!


The Code of Conduct outlines expected behaviours when responding to a GoodSAM alert in Victoria.

To fully understand your responsibilities, please read the Code of Conduct when you download the GoodSAM Responder app. You can also review the current Code any time within the app or access it here: Code of Conduct for Responders

Still have some more questions? Check out our FAQs Hub for all the answers to frequently asked questions