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Caring and Carers Flowchart

Caring Responsibilties

Ambulance Victoria understands that becoming a carer can be a challenging and stressful time. The transition to providing support and care to others is not necessarily an easy one. It is likely that taking on a new caring role will affect an individual’s home and family life, along with their work and social life.

Kinship/Foster care

In Kinship or Emergency Foster care, notification can be as little as one hour before taking in the care of a person in need. In many cases, these events involve the care of a minor, resulting in significant changes and pressures on the family. 

There are challenges of caring for a child in Kinship care. The child may have experienced trauma and may require therapies and supports for their behaviours and emotional adjustment. There may also be legal expectations that the child has access visits with their parent/parents. Accessing supports (such as those detailed below) to assist with these issues is recommended to help with the adjustment process. 

Aged care

When a family member requires care due to ageing, there may be some emotional distress and adjustment process of acceptance that your loved one who is no longer able to care for themselves. It can be useful to have support around accepting the changes that this necessitates for you and the aged person.  The resources below may be helpful.

Disability care

When caring for a loved one with a disability, there may be stressors associated with the individual’s care needs and service access. Accessing supports and resources can be beneficial for the carer to improve the wellbeing of both themselves and their loved one. The resources below may be helpful.

The process for taking over care for a loved one can be difficult to navigate, however it can also be a rewarding experience. Accessing supports may assist with the role transition to becoming a carer. This flowchart and the following resources may be a helpful starting point

Kinship/Foster care resources

Foster Carer Association Victoria

  • Peak body for foster carers in Victoria. They offer free independent advice and support to foster carers including workshops and education.

Mirabel Foundation

  • Children’s charity organisation for families where parental illicit drug use has led to kinship care of the child/ren.

Department of Families, Fairness and Housing

  • The Victorian parliamentary department responsible for matters of child safety and kinship/carer arrangements.

Victorian Ombudsman

  • Non-profit organisation that can help resolve complaints about child protection services involving the Department of Families, Fairness, and Housing. Useful contact if escalation is required.

Aged care resources

My aged care:

Carer gateway (aged care):

Disability care resources

HACCP program for young people:

Carer gateway (disability care): link


All Carers – Victoria:

Carers Victoria is the statewide voice for family carers, representing and providing support to carers in Victoria.

Ambulance Victoria Wellbeing and Support Services (link to accessing support page)

  • Various support services dedicated to AV employees, first responders and their immediate family members including Peer Support, Psychologists and more.