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FAQs

What does my Ambulance Victoria membership cover me for?

  • All emergency ambulance transport
  • All MICA (Mobile Intensive Care Ambulance) attendance and/or treatment
  • All emergency air ambulance transport
  • All ambulance treatment when transport is not required
  • All ambulance transport and treatment services provided by interstate ambulance services*
  • All medically authorised non-emergency patient transport^
    • From private hospital to treatment facilities and return
    • From home to treatment facility and return
    • From home to hospital for admission and on discharge from a hospital to home
    • Inter-hospital transport between private hospitals
  • All Newborn Emergency Transport Services (NETS)

Note:

  • Ambulance transport back to Victoria must be medically required and approved by Ambulance Victoria
  • A 60-day qualifying period exists on pre-existing medical conditions and non-emergency transport for new and reinstated members.
  • Transport fees are not covered by membership where responsibility for payment is ultimately the responsibility of a third party, as per Department of Health Guidelines on the Responsibility for payment of ambulance fees. These are available at www.health.vic.gov.au/ambulance/
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