Complaints to AV can be made in writing or verbally. This can be done on a complaint form, in a letter or by calling the telephone number below.
Your complaint should be addressed to us:
Via this website: Fill in this form and click the ’submit’ button. Ambulance Victoria will automatically receive your complaint via email.
By mail: Manager Professional StandardsAmbulance VictoriaPO Box 2000DONCASTER VIC 3108
By email: professionalstandards@ambulance.vic.gov.au
By phone: (03) 9840 3635
By fax: (03) 9840 3785
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