When you call 000 [triple zero], the information you provide helps us to understand how urgently you need our help.
The questions you are asked will help us to allocate a case type and the ambulance response code based on the severity of the emergency.
There are three types of ambulance response:
Code 1: A time critical case with a lights and sirens ambulance response. An example is a cardiac arrest or serious traffic accident.
Code 2: An acute but non-time critical response. The ambulance does not use lights and sirens to respond. An example of this response code is a broken leg.
Code 3: A non-urgent routine case. These include cases such as a person with ongoing back pain but no recent injury.
Once you have answered the first few questions, the Ambulance will be dispatched while the call taker asks you more questions. These questions help us to better understand exactly what sort of help you need.