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 Ambulance Transport Payment Guidelines for Victoria replace the guidelines released in 2014 and are effective from 1 August 2015.

Key changes are outlined in the Ambulance transport and payment guidelines 2015 update

The following are our standard fees for the different services we offer. For protection against these fees and total Australia wide ambulance fees, coverage is provided through genuine Ambulance Victoria Membership.


This outlines the costs and related billing charges from transport in an ambulance in Victoria.

Emergency attendance fees - no transport

Metropolitan, Regional and Rural         $494.00

Emergency road transport fees

Emergency cases classified by the Emergency Services Telecommunications Authority as having a final priority of 3 or lower will be charged as emergency transports.

Metropolitan Emergency Road                  $1,146.00

Regional and Rural Emergency Road     $1,690.00

Non-emergency road transport fees 

Please note that where an emergency resource is used to undertake Non-Emergency Patient Transport, cases classified by the Emergency Services Telecommunications Authority as having a final priority of 4 or higher will be charged as non-emergency transports.

Metropolitan - stretcher $309

Metropolitan - clinic car $102

Rural  $523 

Air transport fees

The classification of emergency or non-emergency is not relevant for air transport fees. The type of transport - rotary or fixed wing - determines the fee. Reflecting the cost of service delivery, fees for air transport comprise two components: 1) a fixed charge based on respective usage which is levied separately in advance via a lump sum(s); and 2) a variable charge for each time the air transport is used which is levied per transport.

*For other users of fixed wing aircraft, this is combined into the one variable fee - charged per transport. For other users who use the rotary aircraft, Government has waived the fixed charge.

Air transport fees do not include any road transport associated with the air transport and are for transports within Victoria only.  Contact Ambulance Victoria for rates applied to interstate air transports.  Road transports are billed separately, as per the fees above.

  TAC DVA VWA Public Hospitals Other users*
Fixed Wing          
Variable charge (per transport) $2,031.00  $2,031.00  $2,031.00  $2,031.00 $4,779.00
Variable charge (per transport) $10,220.00 $10,220.00 $10,220.00 $10,220.00 $10,220.00

 *Other users specifically refers to members of the public that are privately insured, or that are uninsured, are not members of Ambulance Victoria's Membership Scheme or don't receive any other entitlement. Other Users excludes Victorian private healthcare facilities, Victoria Police, Australian Search and Rescue, Interstate public and private hospitals and interstate ambulance services. Please contact Ambulance Victoria for rates applying to these entities.

All fees are GST exclusive, where GST does apply (ie public hospitals) AV will include the GST amount when invoicing. For Ambulance service charges related to third parties please view the Department of Health Guidelines.

Infrastructure map for metropolitan and regional boundaries. The location is determined by the home base of the responding crew, not the home base of the individual paramedic.

For more information on airport transport fees phone 03 9945 9910 or email


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